Night and Weekend Receptionist - European Youth Centre Strasbourg

Within the Directorate General of Democracy and Human Dignity, the Residential and Conference Services of the European Youth Centre in Strasbourg (EYCS) welcome participants invited to activities organised by the youth sector, by Council of Europe bodies linked to the youth sector, and by international governmental and non-governmental youth organisations. They manage customer relations 24/7 and support guests with all their needs regarding accommodation, conferences and security.

As a night and weekend receptionist within the EYCS reception team, you will:

• welcome and support young participants in Youth Department activities and guests at a Council of Europe international residential and conference centre throughout their stay, assisting them with day-to-day queries, travel arrangements, etc.;
• carry out administrative and logistical tasks related to welcoming participants, such as entering data into the hotel management system, drawing up occupancy lists and preparing badges;
• assist the day reception team with the preparation of hotel files and record-keeping, as well as with the distribution and filing of documents;
• ensure the safety and security of the building and its occupants in a proactive manner (regular patrols, access control) and a reactive manner (in the event of alarms, evacuations or injuries);
• manage individual invoicing and collections.

This is a shift-based role, covering evenings/nights (2 to 3 days a week) and weekends (day or night shifts – alternating every other weekend). The current working hours are as follows:

• Monday to Friday (including public holidays) from 5.30 pm to 7.30 am;
• at weekends (including public holidays) from 7.30 am to 7.30 pm or from 7.30 pm to 7.30 am.

You must:

• have a secondary school qualification leading to a diploma in hospitality, accompanied by at least 18 months’ professional experience in a reception role in a hotel establishment; OR alternatively provide evidence of at least three years’ professional experience in reception or group supervision roles, preferably in a hotel or equivalent establishment;
• have a very good command of English, both written and spoken, and a good knowledge of French.

You must also:

• be a citizen of one of the member states of the Council of Europe and fulfil the conditions for appointment to the civil service of that state;
• have discharged any obligation concerning national service (military, civil or comparable);
• not be the parent, child, stepchild or grandchild of a serving staff member of the Council of Europe;
• not have been appointed previously to a job falling under the Turnover Workforce Scheme.

Your application must demonstrate to what extent you have the competencies listed below. To help you doing so, feel free to consult our competency framework.

• Operational - Planning and work organisation
• Operational - Analysis and problem solving
• Interpersonal - Service orientation
• Interpersonal - Teamwork and co-operation
• Interpersonal - Communication

• Professional and technical expertise:

• interpersonal skills appropriate for dealing with the public;
• empathy towards young people and an ability to understand their specific needs;
• experience in security/safety roles or the ability to learn security functions and procedures;
• good IT skills, including the ability to use Office suite software and hotel management software.

• Operational - Concern for quality
• Interpersonal - Adaptability
• Interpersonal - Initiative

• Professional and technical expertise:

• ability to use conference room equipment: audio/video and projection systems, as well as dedicated software (e.g. Teams, Zoom…);
• training in fire safety and first aid.

This job vacancy is for an international external recruitment under a Turnover Workforce Scheme (contracts limited to 4 years). You can consult the conditions of employment (salaries, allowances, pension scheme, social insurance, etc.) on the webpage What we offer. 

The work of night and weekend receptionists is governed by Article 810.5 of the Staff Rules. The successful candidate will be required to undergo a medical examination prior to recruitment.

For more information on how we recruit, you can consult the page Our recruitment process. This recruitment is carried out in accordance with Articles 490 and 4110 of the Council of Europe Staff Rules. The deadline for applications is indicated in the General information section of this vacancy notice (see above) and is fixed at 23:59:59 (CET/CEST). When applying, make sure your motivation shows how your competencies make your profile the best for the role.

As an equal opportunity employer, the Council of Europe welcomes applications from all suitably qualified people, irrespective of sex, gender, sexual orientation, ethnic or social origin, disability, religion or belief. Under its equal opportunity policy, the Council of Europe is aiming to achieve gender parity in staff employed in each category and grade. At the time of appointment, preference between suitable people shall be given to the person of the gender which is under-represented in the relevant grades within the category to which the vacancy belongs.

Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact us at talents@coe.int, we will ensure that your request is handled.

The information published on the CoE’s careers website regarding working conditions is correct at the time of publication of the vacancy notice. Any changes to these conditions during the recruitment process will be updated on our Portal and will apply at the time of the job offer. Our career's website is not intended to be exhaustive and may not address all questions you would have. Should you have remaining questions, please contact us at talents@coe.int.