Stakeholder Relationship Manager

The European Directorate for the Quality of Medicines & Healthcare (EDQM) is a leading organisation whose mission is to contribute to public health protection by engaging with an international community of experts and stakeholders. We achieve this by promoting acces to safe medicines and healthcare through the elaboration of quality standards, which are recognised as a scientific bookmark worldwide. The EDQM's standards for medicines and their ingredients, compiled in the European Pharmacopeia, are legally binding in its 39 member states (and the European Union) and are also widely used across the globe in the human and animal health sectors. The EDQM also plays a crucial role in the areas of blood transfusion, organ, tissue and cell transplantation and in developing and setting consumer health standards, such as for cosmetics and food contact materials.

The team you will be working in, the European Pharmacopoeia Department, contributes to the protection of public health through the European Pharmacopoeia (Ph. Eur.). The Ph. Eur. is the main source of official quality standards for medicines and their ingredients in Europe. These standards provide a legal and scientific basis for the quality control of a product throughout its life cycle, thus supporting the pharmaceutical industry and healthcare systems. The texts of the European Pharmacopoeia are legally binding in 39 European countries and applied in more than 130 countries worldwide.

The Ph. Eur. is the result of collaborative work involving not only the members of this department but also, and above all, a network of approximately 900 experts from various horizons and nationalities. 

As a Stakeholder Relationship Manager you will:

• co-ordinate communication and outreach to enhance the involvement of members of expert committees and groups, which includes: 

- overseeing and co-ordinating processes related to the nomination and appointment of all members of expert committees and groups (approx. 900 individuals);

- maintaining communication with experts and actively listening to their needs to improve relationships; following up with colleagues as deemed appropriate;

- welcoming newly appointed members;

- developing and rolling-out induction and integration programmes (online and in-person) and other training initiatives as required, involving key EDQM partners where appropriate.

• communicate, through various channels, formats and media, about the Department’s activities and contribute to the visibility of its work, proactively developing and updating standard communication and training programmes for users, interested parties and stakeholders of the Department’s activities; 
• actively support the implementation of the EDQM-wide stakeholder engagement-related and other strategic objectives;
• monitor the effectiveness and adequacy of stakeholder-related activities through surveys and other similar means but also by taking into account frequently asked questions received by the EDQM HelpDesk for example; 
• facilitate internal communication and fostering team spirit and a positive working environment.

• Operational - Drafting skills
• Interpersonal - Teamwork and co-operation
• Interpersonal - Relationship building
• Interpersonal - Communication

• Operational - Creativity and innovation
• Interpersonal - Service orientation

• Professional and technical expertise:

• Knowledge of the European Pharmacopoeia through the implementation of texts (monographs and/or methods) in a control laboratory or during assessment would be an asset. 

This job vacancy is for an international external recruitment. You can consult the conditions of employment (salaries, allowances, pension scheme, social insurance, etc.) on the webpage What we offer. 

For more information on how we recruit, you can consult the page Our recruitment process. This recruitment is carried out in accordance with Article 490 of the Council of Europe Staff Rules. The deadline for applications is indicated in the General information section of this vacancy notice (see above) and is fixed at 23:59:59 (CET/CEST). When applying, make sure your motivation shows how your competencies make your profile the best for the role.

As an equal opportunity employer, the Council of Europe welcomes applications from all suitably qualified people, irrespective of sex, gender, sexual orientation, ethnic or social origin, disability, religion or belief. Under its equal opportunity policy, the Council of Europe is aiming to achieve gender parity in staff employed in each category and grade. At the time of appointment, preference between suitable people shall be given to the person of the gender which is under-represented in the relevant grades within the category to which the vacancy belongs.

Applicants with specific needs are encouraged to request reasonable accommodations at any stage during the recruitment process. Please contact us at [email protected], we will ensure that your request is handled.

The information published on the CoE’s careers website regarding working conditions is correct at the time of publication of the vacancy notice. Any changes to these conditions during the recruitment process will be updated on our Portal and will apply at the time of the job offer. Our career's website is not intended to be exhaustive and may not address all questions you would have. Should you have remaining questions, please contact us at [email protected].